About

Santhosini K M is an experienced Lead Technical Program Manager and Certified Scrum Master® at Freshworks, with a focus on customer experience. With 7.5+ years of hands-on experience, Santhosini is skilled in product roadmap planning, driving complex and parallel engineering programs, facilitating scrum ceremonies for teams, collaborating with engineering, design, marketing, support, and leadership teams on customer experiences, presenting data-driven analysis, automating processes and workflows, and building scalable React.Js and Ember.Js apps end-to-end. Santhosini is a curious learner who is always looking to evolve in program management and automating mundane work to scale up a product by working with engineers and leaders. Her technical skills include Frontend, Javascript, ReactJS, Ember.js, and Software Engineering. Santhosini has worked in various roles at Freshworks, including Technical Program Manager, Senior Software Engineer, and currently as Lead Technical Program Manager | Engineering. Santhosini holds a Bachelor's degree in Information Technology from Meenakshi Sundararajan Engineering College and completed her 12th grade in Computer Science from Church Park (Chennai). With relevant experience of over 8.20 years, Santhosini is a highly skilled professional who is always striving for excellence in her work.